Returns & Exchanges

At Early Settler, we want you to love your home, which is why we offer a flexible returns policy for items that are faulty or do not meet your expectations. Whether you purchased online or in-store, our team is here to ensure your exchange or refund process is as seamless as possible.

1

Check Eligibility

Ensure your item is in its original condition and packaging, and verify that you are within the 14-day change-of-mind period or reporting a manufacturing fault.

2

Contact Our Team

Reach out to our Customer Service team via the online portal or visit your local Early Settler showroom with your proof of purchase to initiate the request.

3

Arrange Transport

For small items, you can return them directly to a store; for larger furniture pieces, we will help coordinate a courier collection at a mutually convenient time.

4

Inspection and Refund

Once our warehouse team inspects the returned goods to confirm they meet our quality standards, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing